I am often asked the question: what makes a good leader?
It is their behavior.Read More
I have just read a really inspirational book – Beyond Words: A Radically Simple Solution to Unite Communities, Strengthen Businesses and Connect Cultures Through Language by James B. Archer Jr.
It made me think of the reason why, in spite of Apartheid, I grew up believing in the goodness of all people. I grew up playing with children who were different than me, learned their language, sang their songs and ate their food. We were just children playing. There were no barriers of culture and race, just children. We were from Italian, Zulu, Sotho, English and Afrikaans homes, but we played together even when we didn’t always understand everything that was said. We laughed, were helped to understand by our friends and we carried on playing.Read More
Take this quick quiz and see if your managers and supervisors have a leadership mindset.
Answer each question with a Yes or No
If you answered Yes to fewer than 8 you may need to search for answers about the leadership model that exists in your company.
The mindset of front line leaders all the way up to the top has to fully embrace the role of true leadership in order for the company to successfully deliver to customers. This comes from a mindset of being a leader. Without it, employees will constantly be compared to the expertise of the manager and erode any desire to excel for the customer.
Let me help you get the focus of managers back to becoming true leaders with leadership behaviors that contribute to employee retention.
Do not allow the corrosive influences continue a day longer, contact me now!
I hope that you have already started celebrating summer. There is nothing like sunshine, watermelon and smiles to make me happy.
Do you know what makes each of your team members happy and how they like to enjoy summer? Do you know what you have in common about celebrating holidays and vacation time?Read More